An overview of integrations

FireHydrant centralizes your incident management processes by integrating with the tools you already use. This article is a high-level overview of the types of integrations we offer and what you can do with them. For help setting up specific integrations, reference our integration guides.

Table of contents:

Alerting integrations

FireHydrant integrates with alerting tools, like PagerDuty, Opsgenie, and Splunk On-Call (VictorOps), to unlock the following features:

  • Kick-off your incident response process directly from an alert in Slack
  • Import services from your alerting tool into FireHydrant's service catalog
  • Sync on-call schedules so anyone can see who's on call by running a command in Slack
  • Page your team members

Reference our alerting integration docs to learn more.  

Ticketing integrations

FireHydrant integrates with ticketing tools, like Jira and Zendesk, to enable the following functionality:

  • Automatically create an incident ticket when you declare an incident in FireHydrant
  • Capture follow-up tasks as Jira tickets during a retrospective
  • Link Zendesk tickets to an incident to capture impacted customers
  • Pass incident status updates from FireHydrant to Zendesk

Reference our ticketing integration docs to learn more.

Messaging integrations

FireHydrant integrates with Slack so you can declare and respond to incidents where your team is already collaborating. The Slack integration allows you to do the following:

  • Declare incidents to kick-off your Runbook(s)
  • Assign roles and teams to an incident
  • See who is on-call
  • Add notes to incidents
  • Easily capture important messages in your retrospective by "starring" them
  • Page a team member
  • Resolve incidents
  • And much more

Reference our messaging integration docs to learn more.

Video conferencing integrations

FireHydrant integrates with video conferencing tools, like Zoom, Google Meet, and Cisco Webex, to support the following functionality: 

  • Automatically create a video conference call when you declare an incident
  • Configure whether you want the call to be recorded by default
  • Use template variables to dynamically name the meeting topic and meeting agenda (for example using the incident severity, incident name, and incident description).

Reference our video conferencing integration docs to learn more.

Other integrations

FireHydrant integrates with other tools as well, for example change event streams and external status pages. Here are some of the other things you can do with our integrations:

  • Publish incidents to Atlassian Statuspage
  • Export retrospective data into collaborative document management tools, like Google Docs and Confluence
  • Import services and change events from GitHub
  • Use Kubernetes to automatically send updates about the workloads deployed in your clusters to FireHydrant
  • Integrate monitoring from Checkly so you can turn failed checks into alerts, and alerts into incidents
  • Ingest change events from AWS CloudTrail

Reference our other integration docs to learn more.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

Contact Our Support Team
Got a Question or Suggestion? We're here to help!
Follow us on Twitter
Get the latest news and updates first