Automatically sending alerts via Services

FireHydrant’s Service alerting feature automatically pages your default escalation policy when a service is added to a new incident. This enables engineers to focus on remediation while knowing that the right members of service teams are being notified about an incident.

Follow the below steps to activate this feature.

Step 1: Confirm the Integration is installed on FireHydrant

This feature is currently supported for the following integrations: PagerDuty, Opsgenie, and VictorOps. After one of these integration is installed you will have the ability to configure these integration services to the respective FireHydrant service. 

To learn more about this installing integrations, see Integration Guides for the above supported integrations.

Step 2: Confirm Integration service are in Linked

In the FireHydrant left nav, click Service Catalog, then Services.

Once clicking into your serviceIn the upper-right corner of the page, click into the service you would like to have Alerting turned on for and make sure an Integration Link for PagerDuty, Opsgenie, and VictorOps exists. For details on Integration Links, see Linking services in other tools to FireHydrant services.

Step 3: Turning on Automatic Alerting

On the page for the service click Edit details in the top right corner.

edit_service_details.png

In the edit view for the service, scroll down to the "Alerting" section.

alerting_plus_save_edits.png

After selecting the checkbox, finish your setup by clicking Save edits.

Step 4: Test Alerting

To test automatic paging, start by clicking Declare Incident. After the Incident page loads, add the service you would like to test and declare the incident.

Your alerting system will now automatically page you via your default escalation policy. The FireHydrant Incident Timeline also reflects that an alert was generated via that service.

service_alert.png

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