Assign a Role

Assign a Role Runbook step

Assign a Role Runbook step

Assigning roles during your incidents allows you to give responders specific responsibilities to ensure consistency. This Runbook step allows automatically assigning these roles as part of automation.

Prerequisites

  • If you'd like to assign people from on-call schedules, you will need to have configured an alerting provider
  • Otherwise, the user(s) you'd like to assign need to have FireHydrant accounts

πŸ“˜

Note:

If Slack is integrated with your FireHydrant instance, assigning an incident role to a user also automatically pulls that user into the incident Slack channel if they have a FireHydrant account.

Adding the step

To add the step, edit a Runbook and then look for "Assign a Role" step. The step has two dropdown fields.

  • Role: This is a dynamically populated dropdown with the roles that you have customized for you account. You can learn more about roles, the default roles provided, and how to customize them here.
  • User: The user dropdown contains three sections:
    1. Incident Opener: Whoever opened or created the incident, if they have a FireHydrant account
    2. Schedules: The current on-call user from an escalation policy or on-call schedule. To see these, you must have an alerting provider configured.
    3. Users: FireHydrant users within your organization

To persist changes, click "Add step" and "Save Runbook."