Create an Incident Channel in your Chatops tool

Organizing your communication is critical during an incident. FireHydrant gives you control over if and when a centralized channel is opened for your incident. 

Add Create Incident Channel to your Runbook, FireHydrant opens a dedicated incident channel for you.

In Slack, you can also set the incident channel as public or private, depending on your organization's policies.

Screen_Shot_2022-02-16_at_4.27.21_PM.png

The default behavior for chatops channel names is "incident-123", but this configurable to allow other formats as well. We provide 3 template variables that can be used to create your own room names:

  • number  - The generated incident number.
  • date  - The current date with hyphens (2019-10-22)
  • name  - The incident name, lowercased, hyphenated. This means that names like "Bobby's big spill" will be converted to bobbys-big-spill 


Additional Slack notes: 
Slack has a limit of 80 characters for incident room names, FireHydrant will do it's best to always create a channel, so this means if there is a collision on the name or if its too long, we might modify the last few characters to get a room that isn't taken yet.

A few examples of incident channel formats:

  • -incident-#{{ number }}  will become -incident-42  
  • -inc-#{{ date }}  will become -incident-2019-10-22 
  • -inc-#{{ name }}-#{{ date }}  will become -inc-bobbys-big-spill-2019-10-22 
  • -inc-#{{ date | replace: '-', '' }} will become -inc-20191022  

 

 

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