FireHydrant Status Page Setup

Create your page

You can create a new Status Page in FireHydrant by clicking Status Pages in the left nav. You need to provide a little bit of information; most of it is to customize your page.

Once you create the page, we will generate a CNAME for you, which you will then need to configure for your chosen domain name in your DNS provider.

Field Description
Domain The public domain/URL where this status page will be accessible. Requires DNS configuration after you create the page (see next section).
Company Name [Currently unused] The name of your company.
Company Homepage URL The URL that clicking on your Logo will redirect to.
Company Terms of Service URL [Currently unused] The link to your company's Terms of Service.
Operational Message [Currently unused] A message to display when all systems and services are operational.
Greeting Title A greeting/headline for the page
Greeting Body A subtitle/description below the headline
Operational

What conditions to show as "Operational" in the status page. By default, FireHydrant comes with "Operational", "Unavailable", "Degraded", and "Bug" as options. These can be configured and customized in your settings under Incident Response > Severities in the application.

 

Typically, "Operational" is inserted here.

Degraded What conditions to show as "Degraded" in the status page. Typically, "Degraded" is inserted here.
Offline What conditions to show as "Offline" in the status page. Typically, "Unavailable" is inserted here.
Components

Which Service Catalog items you'd like to display on the status page. We typically see people show their Functionalities, but you can choose from Environments, Functionalities, or Services to display.

Logo The logo or avatar to display at the top left of the status page. Clicking on this will redirect to the specified URL in Company Homepage URL.
Link Color Customize link colors on the page
Button Background Color Customize button color
Button Text Color Customize button text color
Cover Image A cover image placed above the Greeting Title.
Open Graph Image The image that is displayed in social media or link previews when linking the status page on other websites.
Favicon Customize the favicon for your status page

 

Fields as shown on a Status Page

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Setup DNS

After you save your page, you are presented with a CNAME target to point your domain at our system.

cname.png

You will want to find and use the documentation for whichever DNS provider you use. But generally you'll need to generate a CNAME record for your domain and point it to the generated CNAME value FireHydrant provides. The example below is from Namecheap, and points the acme subdomain of this domain to the status page (visit this example page):

Screen_Shot_2023-01-12_at_12.21.45_PM.png

 

To confirm that your DNS is configured correctly, use dig from the command line or Google's DNS toolbox.

➜ ~ dig +short status.example.com aabbccddeeff.sp-production.firehydrant-customer.com.

After you complete this step, FireHydrant provisions a TLS certificate and your page will be live.

Note: New DNS records can sometimes take hours to update and propagate depending on the provider

Authenticated Status Pages

You can limit the audience of your status page to your employees or other groups of customers. This is an enterprise feature. Contact support@firehydrant.com for more information. 

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