Adding Action Items to Incidents

This article describes how to add action items that need to be completed after an incident in order to ensure normal operations and to ensure the issue won't happen again. While an incident is resolved, action items will be set to create follow ups by default.

With FireHydrant, you can track all of your outstanding and completed action items to ensure that all work is accounted for. This helps to:

  • keep track of steps to mitigate current issues
  • make your systems more resilient for the future

Note: FireHydrant can sync all incidents and action items with apps that you have integrated, enabling your project managers to track work seamlessly. For example, FireHydrant automatically creates a ticket (in Jira) or story (in Shortcut) when an incident is declared.

You can add action items during an incident directly from Slack by running:

/firehydrant add action-item

A dialog box opens, providing fields for a summary, a description, the state of the action item (Open, In progress, or Done). You can also assign the action item to a team member and a Project. 

slackActionCreation.png

Note: Due to limitations in Slack's block rendering, content you enter into the Description field in the Action Item dialog box is limited to 2900 characters. To view a description that is longer than 2900 characters, open the action item in the FireHydrant UI or in the UI for any ticketing provider (Jira, etc.) that you have integrated with your FireHydrant instance.

FireHydrant links this new action item to the original ticket or story that was created for the incident. Adding the action item also creates a Jira ticket or Shortcut story (if you have integrations set up with these apps).

To view all the action items of a given incident, go to the dedicated incident channel and run:

/firehydrant action-items
slackActions.png
 

Adding action items from the FireHydrant UI

You can also view and add action items from the FireHydrant Command Center, both during an incident and during a retrospective.

For example, during an incident you can create an action item to be performed as part of incident remediation or later. Optionally, you can specify a Project where you want a corresponding issue created in your configured ticketing system integration.

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