Declaring an incident in FireHydrant through an alert

This article highlights how to go from ingesting an alert to incident declaration from directly within Slack. This is valuable for teams who are already comfortable working in Slack and who currently post alerts in Slack channels. You can declare an incident on FireHydrant through an alert with the following alerting tools:

  • PagerDuty
  • Opsgenie
  • Victorops

In order to use this feature, you must have integrated FireHydrant with both your alerting tool and Slack.

Using the following steps, you can configure receipt of alerts in Slack whenever an incident is created on your alerting tool. Then you can declare a new incident on FireHydrant directly from the Slack UI. This links the alert from your alerting tool to the newly created incident on FireHydrant.

Note: To post alerts in a private Slack channel, you must invite the FireHydrant bot by running the command /invite @FireHydrant inside of the channel in question.

Connecting alerts to a Slack channel

To get started:

  1. Click Integrations > Slack.
  2. Specify the Slack channel where you want alerts to be posted when an incident is created on your alerting tool. In this example, we're notifying the #staging-alerts channel.
    updateslackintegration.png

Opening the linked incident

When an incident is created on your alerting tool, FireHydrant's Slack bot messages the Slack channel you specified. The Slack bot asks if you'd like to declare an incident on FireHydrant, link the alert to an existing incident, or ignore the alert.When you click Open Incident, FireHydrant automatically assigns that alert as the primary alert for the incident. This means that if the incident is resolved in your alerting tool, it will automatically be resolved in FireHydrant.

pd_alert.png

Note: If you have already linked and imported your services from PagerDuty or Opsgenie into FireHydrant, the service impacted in PagerDuty or Opsgenie will auto assign that service as impacted within FireHydrant.
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