Using predefined roles during your incident will help responders know exactly what their responsibilities are as soon as they drop into an incident.
To create and manage roles, click Roles in the left nav. Then click New on the right side of the page. On the roles page, click Create role to you can create a new role. Provide a name, summary, and description for the new role, then click Save.
Roles are more powerful when they are tied to Runbooks. For help on how to set up a Runbook that is tied to a role, read An introduction to Runbooks. Creating a Runbook-specific role provides your responders with a simple checklist for executing role-specific tasks.