You can notify your teams of new incidents being opened by adding the "Notify a channel" Runbook step. We offer two types of notifications:
- Standard format: includes the incident name, severity and links to the command center and private status page
- Custom format: free-form message allowing interpolation of incident data
/invite @FireHydrantinside of the channel in question.
Name the step and list one or more channels to be notified.
This is what you can expect to see in Slack
Supply the messaging to be used in the notification, and include incident data, as described in the article on using templates in Runbook steps.