Updating an incident using a Runbook step

FireHydrant can make changes to an incident in a single runbook step.

Add an 'Incident Impact' Runbook step

To set up the Runbook step, select the Incident Update step from the dropdown on the Edit Runbook page.

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You'll see a couple different options for incident updates in this step.

Incident_Update_Runbook_Step.png

This step should allow you to automatically update severity and priority as well as update the description and customer impact. All of these changes can have a note accompanying them as well.

 

 

 

 

 

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