Getting help

Support at FireHydrant

FireHydrant offers ticketing support for all customers. This is the best way to submit bug notifications, product questions, feature requests, and feedback.

Email support 

Contact FireHydrant support at or use this contact form

Phone and live chat support 

FireHydrant doesn't offer incoming phone support, but we're happy to schedule a call when necessary. We understand sometimes it's just easier to walk through things together!

Information to include in your request

If you'd like to report a bug or you have a product question, you can help our support team speed things along by including the following:

  • Your browser version
  • A link to the incident or page you're referencing
  • When reporting a bug: comprehensive reproduction steps and a screen recording or screenshot of the issue

FireHydrant Support Hours

Our team is currently based in the US and works Monday through Friday, 9am to 5pm PST.

Weekends and holidays

FireHydrant doesn't currently offer support on the weekends for general product questions. However, we have systems and processes in place in case of any emergencies, like outages or service interruptions.

You may experience longer wait times for a reply during holiday periods, but we always monitor our support channels for emergencies.

Response times

We triage all incoming support requests and prioritize conversations with any blockers or urgent issues. In general, we aim to respond to all requests within one business day.




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